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Ticket Policies & FAQ

OSBA Office

  • What are your office hours?

    Our office is open Monday through Friday, 9 a.m. to 5 p.m.

  • How do I find your office?

    Ogden Symphony Ballet Association is located at 638 E. 26th Street in Ogden – three blocks east of Washington Boulevard. Our office is located to the east of the Eccles Community Arts Center. The entrance to our parking lot is from Orchard Avenue.

Ticket Sales

  • How do I purchase tickets?

    Tickets may be purchased on this website, over the phone during regular business hours by calling (801) 399-9214, in person during regular business hours by visiting our office located at 638 E. 26th Street, or at the venue’s box office one hour before a performance.

  • When do Tickets go on sale?

    Season Tickets for 2018-2019 are on sale now. Current subscribers should have received renewal packets in the mail. If you are not a current season subscriber but would like to purchase season tickets, please email or call 801-399-9214. Season subscribers may purchase additional single event tickets when they purchase their season tickets.

    Single event tickets sales will start June 15, 2018.

  • I bought a ticket but now I can’t attend. Do you give refunds?

    No. We do not issue refunds. If the show is more than 48 hours away, you can exchange your ticket for another show. However, you must return your original tickets to our office before we can process the exchange.

  • If I order online or over the phone, how do I get my tickets?

    You have several options. You can choose print-at-home tickets, which means your tickets will be e-mailed to you. Alternatively, if you are buying tickets more than 72 hours before a show, for a $1 charge, you can have tickets mailed to you. If you buy them over the phone, you can also choose to have them put in will call for you to pick up at the box office before the show.

  • What is the age requirement for Child tickets?

    Child-price tickets are for children 12 and under.

  • Do you offer student discounts?

    Yes! Student Rush tickets are available on the day of the performance. Student Rush tickets cost $15 for Utah Symphony Entertainment concerts and Ballet West’s Nutcracker. All other shows cost $5-10. Students may purchase any open seat in the house. However, please note that students 18 and over will be required to show a valid student ID at the time of purchase.

  • Is there a discount available for groups?

    OSBA does provide group discounts for some of our performances. Please call our office at (801) 399-9214 or email to find out more.


  • Where are your performances held?

    Most of our performances take place at the Austad Auditorium at the Val A. Browning Center on Weber State University’s campus. The Browning Center is located at 3950 W Campus Drive in Ogden, Utah.

    Austad Auditorium Seating Chart:

    The Youth Benefit Concert will be held at the Allred Theater at the Browning Center.

    The Patriotic Pops concert will be held at Snowbasin Ski Resort in Huntsville, Utah.

  • There are several free parking lots around the Browning Center. You can find a map of their locations by clicking on the question above. In addition, there is a paid lot ($3 per car) directly in front (to the west) of the Browning Center. We also offer a valet parking for all evening concerts at the Austad theater for $5.

  • How long is the performance?

    Performance time varies from show to show. Most Utah Symphony and Dance concerts have running times of about two hours. Two notable exceptions include the Utah Symphony Family, which generally last about one hour, and Ballet West’s Nutcracker, which has a running time of 2.5 hours.

  • If I’m late for a performance, can I still go inside?

    We do allow for late seating. However, to avoid disrupting other patrons, you will not be allowed to enter until the next break in the program. Breaks vary from program to program; sometimes, there is not a break until intermission.

  • I have a young child, do I need to buy a ticket for them?

    All patrons, including children, must have a ticket.

  • Is there an age requirement for your shows?

    Although there is no strict age requirement for our shows, we do offer the following suggested guideline:

    • For Utah Symphony Masterworks, Utah Symphony Entertainment, and Dance Series concerts – At least 8 years old;
    • For Ballet West performances – At least 3 years old;
    • For Utah Symphony Family concerts – Any age.

    Please also note that we expect all our patrons to refrain from disrupting other patrons. And we will ask disruptive patrons to leave. Therefore, if your child is unable to sit quietly for a performance, regardless of age, we ask that you reconsider bringing them because you may spend much of your time outside in the lobby.

    Exception: Our Utah Symphony Family shows are intended to be a safe space for children to learn about the symphony, so we will not ask patrons to leave unless they are highly disruptive. Please feel free to bring children of any age to these performances knowing that there is more freedom for them to talk, ask questions, and move around.

  • What should I wear?

    There is no dress code at our performances. Please wear whatever you feel most comfortable in.

  • What is the etiquette for applause at a Symphony?

    It is customary to applaud when the conductor enters the stage. You may take this cue from those who can see the conductor's entrance. Most symphonies are broken into movements, with a slight pause indicating the end of one movement and the beginning of the next. As a standard practice, applause is held until after all movements of the piece have been completed. If you are unclear as to when the piece has been completed, simply wait until the music has stopped and the conductor has turned around to face the audience.


  • Do you make accommodations for limited capability patrons?

    Yes! Wheelchair and companion seating are available at all performances. And the Browning Center is fitted with T-Coil Hearing Loop capability. In addition, we offer The Ride to provide free transportation for older residents of Weber County.

    If you would like information about any of these services or if you have any additional concerns or questions about accessibility, please call our office at (801) 399-9214.

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